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Job Title
Technical Solution Architect
Job Location
Company Profile
Client is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services. With 68,000 professionals in 40 countries, Client has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results.
Job Profile
• Having overall 9+ years of experience in the infrastructure services domain • 2+ years in the same / similar role • Strong understanding of Network, Server, Storage, Virtualization & Datacentre Technologies • Own the end to end infrastructure technical design of services across Infrastructure Service streams and ensure maintenance of appropriate technical documentation • Consult with clients point of contacts on new requirements and develop solutions to meet those requirements • Have in-depth understanding of the marketplace and customer requirements • Ability to strategically and commercially manage and own the solution/product portfolio from conception to decommission • Produce technology roadmaps for the solution/product portfolio • Guide and oversee implementation of technology solutions • Develop and manage metrics to measure the value of infrastructure architecture and solutions • Define policy and standards as it relates to infrastructure solutions and designs • Liaise with Partners/Vendors to fulfil agreed customer expectations • Ready to work in 24/7 support
Candidate Profile
• The TA is responsible for the end to end infrastructure architecture making sure that the organization meets its contracted SLAs for each client. TA will accept the service design from Service Creation during transition and will then own it through the life of the contract • Take on and maintain the Technical Design document of the overall architecture for the contract. Creation may also be an activity where necessary • By continually evaluating the end to end service and the possible cumulative effect of changes, the TA will make recommendations regarding upgrades or infrastructure design changes to the SDM, and on occasion be expected to present technical solutions to the client and other stake holders • Perform trend analysis by client across the Infrastructure service streams, Problem, Availability and Capacity • To assist in the preparation of formal Performance Improvement Plans (PIP) and Service Improvement Plans (SIP) to support cost benefit analysis. • The TA will produce a monthly report by client identifying utilisation trends and any underlying problems. The report will also provide an assessment of the overall suitability of the infrastructure in supporting the service • Conduct competitive product evaluations
9-15 Years
Bachelor's Degree
• Microsoft technologies (Enterprise) • UNIX technologies • Storage technologies • Database solutions • Virtualization & Cloud Computing (IaaS) • Security and connectivity models
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